Spin Rise Casino Terms and Conditions

Account

You may hold one account only. Multiple accounts are subject to closure and forfeiture of bonus winnings. You are responsible for keeping your login credentials secure. If you suspect unauthorised access, contact us immediately so we can lock the account. You must keep your contact details current so we can reach you about deposits, withdrawals, bonuses and account security.

Eligibility

You must be 18 years or older and a resident of a country where online gambling is legal for you. Age and residence are verified during the KYC process before your first withdrawal. Accounts found to belong to under 18s are closed and any deposits returned in line with applicable law. Self-excluded players may not open new accounts during the exclusion period.

Payments and KYC

Deposits and withdrawals must use payment methods registered in your name. Before a first withdrawal we verify your identity, address and payment method. Verification is a one-off process and protects against fraud and money laundering. Repeat withdrawals on a verified account are quick and do not require additional documents unless your circumstances change. If a payment method is rejected for technical reasons we will help you choose an alternative.

Bonuses

Each bonus carries specific terms shown on the offer page. Common rules include wagering multipliers, maximum bet during play through, eligible games and time limits. Bonus abuse, including pattern play and stake structuring, leads to forfeiture of bonus winnings. For a plain English overview of how to read bonus terms before opting in, see our NZ bonus guide.

Fair play and prohibited behaviour

You may not collude with other players, use automated tools, exploit software bugs, or attempt to manipulate game outcomes. Doing so leads to account closure and loss of any unverified winnings. We reserve the right to investigate suspicious patterns and to share information with payment providers, regulators and law enforcement where required.

Inactive accounts

If your account remains inactive for 12 months or more, we may apply a small monthly inactivity fee in line with applicable law and shown clearly in the cashier. Logging in and confirming your details resets the inactivity period. You can withdraw any balance at any time, and we will always email you before applying any fee.

Complaints and disputes

Contact our support team first. If a complaint cannot be resolved within a reasonable time, we provide free access to an independent dispute resolution service named in the licence. The licensing authority is the final arbiter of any unresolved dispute. Most concerns are resolved on the same day through live chat, and the formal complaint process is reserved for the small number of cases where chat cannot reach an outcome. For all the ways to reach our team, see the contact page.

Intellectual property

All content on the site, including text, images, logos and software, is the property of Spin Rise Casino or its licensors. You may view and use the content for personal, non commercial use only. Reproduction, redistribution or modification without written permission is not allowed.

Limitation of liability

To the extent permitted by law, our liability is limited to the value of your account balance at the time of the relevant event. We are not liable for losses arising from your own breach of these terms, force majeure, or any third party service that we do not directly control.

Privacy

Personal data is handled in line with our privacy policy. By using the site you also consent to the cookies described in our cookie policy.

Changes to terms

We may update these terms from time to time. Material changes are notified by email and shown in the account dashboard for at least 14 days before they take effect. Continued use of the service after a change indicates acceptance of the new terms. The latest version is always available on this page.