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When to reach out

Reach out as soon as gambling stops feeling like entertainment. Common signs include chasing losses, hiding play from family, lying about how much you have spent, missing work or sleep, and feeling anxious about the next session. None of these are reasons to feel ashamed. They are simply signals to ask for help. Many people find that the first conversation with a counsellor or a friend is the hardest part, and that everything afterwards becomes easier with support.

A quieter sign is playing to escape stress rather than for fun. If a session is no longer something you look forward to, the underlying reason is worth a closer look. The free services on this page are excellent at helping you sort that out.

Gambling Helpline NZ

The Gambling Helpline NZ is the country's main service for free, confidential help. Call 0800 654 655 at any hour of the day or night to talk to a trained counsellor. Webchat and text support are also available, and there is a dedicated whānau and friends line for family members worried about a loved one. Calls are private and you do not need to give your real name to start a conversation.

Problem Gambling Foundation

The Problem Gambling Foundation runs face to face and online counselling across New Zealand at no cost. Sessions are confidential, the counsellors are experienced specifically with gambling concerns, and there is no waiting list for an initial appointment. The foundation also offers group support, which many people find helpful after the first one to one sessions.

Mapu Maia

Mapu Maia provides culturally specific, free support for Pacific communities in Auckland and beyond. Counsellors speak multiple Pacific languages and the service is built around family centred care. If you would like culturally responsive help, Mapu Maia is the right first call.

International services

GamCare in the United Kingdom and BeGambleAware offer free self-help tools, forums and English language counselling that anyone in New Zealand can access online. The information on both sites is excellent for understanding how gambling habits form and how they can be managed. They are a useful second perspective if you would like more reading before reaching out to a counsellor.

What support looks like

Counsellors at every service listen without judgement, help you work out a plan, and connect you to ongoing support if needed. Calls and chats are completely confidential. You do not need to give your real name to start a conversation. There is no obligation to follow any particular path: many people simply want to talk through what they are noticing, and that conversation alone is often enough to set a healthier direction.

What we can do at the casino

Our support team can set strict deposit limits, activate a cool off or self-exclusion in seconds, refund pending bonuses where eligible, and lock the account on request. We can also recommend external services and stay with you on chat while you make the first call. For the full set of self-service tools available inside your account, see our responsible gaming page. If you want a step by step guide to closing the account, see how to close my account.

Family and friends

If you are worried about a friend or family member, the same services can help. Gambling Helpline NZ has a dedicated line for whānau and friends, with practical advice on how to start a conversation and support a loved one through recovery. Counsellors will not contact the person on your behalf, but they will give you the language and the tools to make the first conversation a productive one.

In an emergency

If you or someone you know is in immediate distress, call 111 in New Zealand. Lifeline is also available on 0800 543 354 for free confidential support around mental health and emotional crisis. Gambling concerns often sit alongside other stresses, and there is no wrong door for help.